You'll need to generate a transaction verification code whenever you make a payment or transfer to another person or company. Scan your HSBC credit card information, or enter the details manually. UnionPay Dual Currency Diamond Card and UnionPay Dual Currency Credit Card. We'll ask you to enter your card PIN followed by an authentication code, shown on your purchase screen. No a replacement card doesn't affect the Verified by Visa/ Mastercard ID Check process. Simply add your HSBC Visa or MasterCard or UnionPay Dual Currency Credit Card or ATM Card (with UnionPay logo) to Apple Wallet and you can make payments using Apple Pay. It may take up to 7 working days for replacement card arrangement. But if you have logged on, all information required will be automatically filled in for you. a face-to-face cashier facilitated transaction whereby the credit card is inserted into the payment terminal during payment), in order to activate and authorise a transaction limit of HKD1,000 for offline transaction. HSBC Bank plc, London, UK | Head office, address, tel, website and swift code UK HSBC Bank plc HSBC Bank plc is one of the major clearing banks in the United Kingdom and it is part of HSBC Holdings plc. This is an important part of keeping you safe when you use your card online. The record will also be shown subsequently in Mobile Banking App, PIB, e-statement and paper statement. If we see a suspicious transaction on your credit card, we'll send you an SMS alert. If it hasn't been verified yet, you'll see a message asking you to verify your account. INFORMATION REGARDING MAKING MINIMUM PAYMENT, The below examples are for illustration only. Follow the instructions on the screen to update your details. Where can I view my "Pay with RC" payment records? I downloaded Reward+ on my smartphone and tablet and have registered my credit card to participate in a merchant / promotional spending offer on my smartphone. Transfers are confidential and automatically protected using SSL data encryption. (waived for existing HSBC customers), This site is best viewed with Microsoft Internet Explorer 6.0 SP2 or above, Optimised for Screen Resolution of 1024 x 768. Do I need to provide supporting documents to apply for the Cash Instalment Plan? Find the answers and while you're at it, tell us how we could do better. Find out more about how you can start using the Mobile Secure Key. If you need any help using one-time passcodes, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. You will receive your card with contactless payment function upon card replacement and renewal. There is not a "default" card setting in Samsung Pay. Punjab National Bank. Scan your HSBC credit card information, or enter the details manually. When using RC to pay a statement or transaction, the automatically generated RC amount shown on Reward+ is always rounded down to the nearest integer. Google Chrome: The URL address bar will turn yellow and display the name of the company. Howdo Iapplytomake an early repaymentonthe total outstanding amountof myCash Instalment Plan? The name of the certificate owner (The Hongkong and Shanghai Banking Corporation Limited) will be displayed either on the URL address bar or near the top of the browser. I want to register an offer with two of my credit cards. Visit our Help page to find out how. Contactless payment function is developed based on secure EMV chip technology, which provides both data protection and transaction security via the use of keys and the latest encryption technology. U.S. persons should consult a tax adviser for more information. Download the latest HSBC Malaysia Mobile Banking app and follow the screen walk-through. Sometimes, when I use the promotional "Pay with RC" redemption rate, the RewardCash amount that I can enter is always rounded down, such that I am not able to settle the statement or transaction balance in full. Please ensure we have your correct mobile number. Who do I contact? Do I need toenter myPIN when I make purchasesabroad? How do I activate my Mobile Secure Key on my second mobile device? For all other cardholders, RewardCash is valid for up to two years. While upload is in progress, your Personal Internet Banking session will not affect the upload process. The use of Google Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. Can I request a replacement? Due to a change in online payment rules, you now need to go through some extra security checks to help confirm that it's really you using your card. Once we receive your application and supporting documents, we'll process your application within6 working days. When setting up your account or resetting your verification phone number, enter a US phone number that is readily available to you to receive a security code for two-factor verification. To request a Security Device or further assistance, please contact us. Can I get a waiver on the annual fee for my credit card? We may send you alerts to keep you up to date on your account activities or to check that a transaction is genuine. How do I register a promotion offer on "Discover"? Instead, you'll be redirected back to the merchant's website to restart the transaction. Can I opt out of using the Verification Code for Online Transaction service? The SWIFT/BIC code for HSBC UK BANK PLC is HBUKGB4BXXX. How can I know if the document is successfully uploaded? Why is my physical Security Device not working anymore? If you have any questions or concerns, you can contact us on the right service hotline for you: Other personal banking customers: (852) 2233 3000. You can call the application hotline or log on to Personal Internet Banking to enquire your monthly handling fee. Also, you may refer to Visa/ MasterCard/ UnionPay webpage for an up-to-date list of contactless payment merchants. The net amount displayed in "Amount due" is only shown in the "Pay with RC" function. If a you submit an address change and only select specific accounts (and have not selected 'Use this address for all correspondence'), the address change will apply at an account . We'll ask you to enter your card PIN followed by an authentication code, shown on your purchase screen. Please ask the merchant to cancel the payment first and we suggest you retain any written communication with the merchant. No. The latest charges are available at branches upon request. Payments made using the "Pay with RC" function can't be cancelled or amended once they're confirmed. Can you send my eStatements to a different email address? Please call us on 2233 3000 immediately to report loss. If you have any difficulty in repaying any amount outstanding under the Cash Credit Plan, you should notify us as soon as possible. We use cookies to give you the best possible experience on our website. We are entitled to transfer or set off any money standing to the credit of any other account which you maintain with us in or towards settlement of your liability to us. When you make a purchase, the Device Account Number, along with a transaction-specific dynamic security code, is used to process your payment so your actual card numbers are never shared by Apple with merchants or transmitted with payment. My credit card is lost or stolen. What payee/beneficiary information do I need to enter into my Mobile Secure Key? Beware of viruses, especially on your mobile devices. However, if your card has been cancelled by you or by us, that card will be removed from Reward+. Contactless payment transaction limit is set by the merchant. Unfortunately, we cant accept any university letters online as proof. I received a notification about contactless payment function. To complete your purchase, just confirm your passcode when prompted. Select 'Generate Security Code' at the bottom of the screen. Follow the on-screen instruction and hold your device close to the payment terminal. You can choose to make early repayment, however, the total outstanding principal amount plus an early repayment fee calculated at 2% of such outstanding principal amount will be charged. All you need to do is make sure HSBC have your up-to-date contact details to update this, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. 1. How can I pay the remaining balance? If you're not sure which code you should use, check with your recipient or with the bank directly. However, internet access is required during setup or to refresh the information of your past transactions. Samsung Pay is a secure and easy-to-use mobile payment service which employs Magnetic Secure Transmission (MST) and Near Field Communication (NFC) technology, making it available almost anywhere accepting credit cards. Google Pay can only work on device which is not rooted. Account number with non-digits (Enter last 8 numbers only) 123A4567BC89D: 23456789: Email address: test@test.com: testteom = 83788366 (Details can reference to on-screen instruction) If prompted, please follow on-screen instruction to receive and enter the verification code. The digital card is stored and protected in Secure Environment using Samsung Knox technology. We're here to help you manage your finances with our digital banking services on HSBC Mobile apps. If you are unable to use your HSBC credit card at tunnel or some carparks but your card works normally for other transactions, it is recommended you make a face-to-face chip transaction first. Can this be arranged? A SWIFT/BIC is an 8-11 character code that identifies your country, city, bank, and branch. There are a number of ways you can safeguard yourself against financial crime, starting with your devices. Do not browse suspicious websites or open hyperlinks and attachments in dubious emails, SMSes or chats. The passcode should be 6 digits long and will only contain numbers. Only purchases which are made in HKD or converted into HKD when posted can be offset by using the "Pay with RC" function. Criminals pretend to be people you trust like a company you'd pay bills to, HSBC or even the police. Contactless payment transactions are processed through the same reliable payment network as EMV chip transactions. New Zealand National Clearing Code (NCC) API Lookup. If you experience any problems in receiving the one-time passcode, please give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. You can update your details online, if you have a joint account please contact us. If you require a card reader device, please give us a call. After converting your RewardCash using the promotional "Pay with RC" redemption rate, the corresponding HKD amount might not fully offset the statement balance or transaction amount. All Rights Reserved. New measures to help keep you safe from fraud. Finance charge calculated at a preferential interest rate (per annum) (Preferential Interest Rate) will be charged on the outstanding Approved Withdrawal Amount on a daily basis, starting from the credit card monthly statement date immediately following the date of transfer of the Approved Withdrawal Amount to your designated account (which will be specified in the approval letter) until the credit card monthly statement date after the Preferential Interest Rate End Date (which will be specified in the approval letter). State Bank Of India. No. Other than that, you can also see the last Apple Pay transaction made via your device under your card in Wallet. State Bank Of Bikaner And Jaipur. Payment Services Regulations mean we now need to use a one-time passcode which is designed to give more effective protection than a fixed password and it's one less thing to have to remember. Log in your Samsung Account and set up your Iris, Fingerprint or Samsung Pay specific PIN. You don't need to register for the service. 2. Each cardholder can register three Octopus card belonging to him/ her for AAVS with HSBC credit card only. Log on to HSBC Online Banking with your Security Device. No signature is required for contactless payment transaction of HKD1,000* or below. You'll need to use your old password to access previous eStatements. Can I enter a RewardCash amount with a decimal number when I use "Pay with RC" on Reward+? It's easy to answer your query online. Follow the online banking instructions on the security code input page and enter the correct information into your Mobile Secure Key to generate the required security code. To protect your card, keep your device under your personal control at all times and do not let others to unlock your device and do not store anyone elses biometric credentials in your device, or else they might be able to make transactions without your authorization. Confirm your PIN by re-entering it when prompted. All account transaction details and RC records of that card will no longer be shown on Reward+. Don't have a compatible device? For example, if transferring RM245.00 to payee's account number 01234567890, please enter 789024500. UnionPay Dual Currency Diamond Card, HSBC UnionPay Dual Currency Credit Card, HSBC Gold MasterCard and HSBC MasterCard. We suggest customer to check the digital certificate with a desktop computer. You will have to input your email address as well as the OTP to confirm your payment. You can upload maximum five files each time. What information is shown if I tap the "Account" function? These changes are part of an industry-wide security improvements to make online purchases safer. Additionally, details of your registered promotions will also be saved in the "Registered" section under "Favourites". Your monthly credit card statement will tell you when your RewardCash is due to expire. These changes are part of an industry-wide security improvements to make online purchases safer. We will follow up on the case and will notify you when there is any update. If this has happened, you'll see a message on screen to explain and you'll need to restart the payment process. Cross-Border Disclosure. You can call the application hotline or log on to Personal Internet Banking to enquire your monthly handling fee. There could be a few reasons for seeing an error message when entering your one-time passcode we'd recommend you check: If you've tried all of the above and you're still having difficulty completing your purchase, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212and they'll be happy to help. Please visit our branches to perform your transactions. If you are not holder of HK Permanent ID Card, please also provide copy of passport and employment contract with a contract period of at least 12 months from the date of submitting the application. If you have any difficulty in repaying any amount outstanding under the Cash Instalment Plan, you should notify us as soon as possible. For more information, please visit our Security centre. 3.Click on "Generate" button. If you tap the "Account" function, you will be required to log on using your current PIB log on details. Please check whichdocuments we can accept in a branch. Apart from using my contactless payment function in Hong Kong, can I use my credit card with contactless payment function outside Hong Kong? There's no need to go into a branch. Do I earn RewardCash for Samsung Pay transactions? You'll need to contact our call centre and have it re-activated. A card reader is a small, handheld device that generates one-time codes to confirm online card purchases. do not disclose any sensitive personal details, do not reply to it or click any of the links, contact us to verify or report the message. If you do not pay the total outstanding amount due on your credit card by the payment due date, we'll charge this fee to your card. Does that mean I need to register twice? This website is designed for use in the United Kingdom. 4 letters: Institution Code or bank code: 2 letters: ISO 3166-1 country code: 2 letters or digits: location code: 3 letters or digits: branch code - optional: HBUK: GB: 4B: XXX: BIC codes ( also known as SWIFT codes ) are another identifier used in conjunction with the IBAN payments. What are the benefits of HSBC Premier Credit Card? Not eligible for verification via Online Banking. Only posted purchase transactions effected with a Card qualify for the Spending Instalment Plan. We don't always ask for this. It generates a one-time security code so you can log on and confirm transactions even quicker and easier on the app without the need to carry your physical Security Device. Your behavioural biometrics can't be copied by other people, so this type of check helps make your online card payments more secure. The changes to online card payments are being introduced due to new Payment Services Regulations. Contactless payment is easy and convenient to use. Yes. RC is always presented as a whole number on Reward+. Ireland National Sort Code (NSC) API Lookup. How can I know whether my application for HSBC PremierMastercardCredit Card is successful? Select the method which you prefer to receive the code by. Please contact us immediately for assistance. Conventional customers can find further details on the conditions and charges by referring to the 'Commercial and Business' section, 'item 4' of our tariff and charges. For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. If you typically use our online services from more than one location, we suggest that you attach your Security Device to an item that you are unlikely to leave behind i.e. Latest HK residential address proof within latest 3 months i.e. If I am overseas, can I still use this service? Reward+ only records the offers that are registered on Reward+. Other than that, you can also see the last 10 Google Pay transactions made via your device under your card in the Google Pay app. 4) Set Hong Kong as Region in your Apple device. "Important: please ensure the date and time on your mobile device is set automatically so that Mobile Secure Key can generate an accurate code.". You might also consider removing all your data (including Google Pays payment information) by factory reset or suspending your cards by Android Device Manager (https://www.google.com/android/devicemanager). Can additional cardholders apply for Samsung Pay? No. How do I generate the transaction verification code? If your mobile phone number/email is correct but you still haven't received it, please click the 'Resend OTP' button on screen to try again you can do this 3 times. We recommend you wait until the transaction is processed and posted before disputing. You just need a computer with a webcam, or a mobile phone with a camera, and your documents. As part of new rules to make your online payments more secure, the option to receive your one-time passcode (OTP) by email is being removed. All account holders will require a one-time passcode if shopping online so it's important that HSBC holds up to date contact details for each cardholder on the joint account. Can I view my registration record on the Reward+ or my tablet? Then click Continue. It provides a simple and secure way to pay using your compatible Android devices. When you make a purchase online, we may send a one-time passcode to the mobile number and/or email HSBC hold for you so it's important you let them know if it changes. It means you won't need to remember your password and also ensures we're in line with the Payment Services Regulations. Once you've done this we'll be able to send you a one-time passcode by text message if we need to check it's you making an online purchase. Yes, Mobile Secure Key works offline. Do I need to visit the merchant outlet in order to use "Pay with RC"? Enter the 6-digit security code shown to continue with the transaction in online banking, In your HSBC Malaysia Mobile Banking app, select 'generate security code' option at the bottom, and then 're-authentication code', Enter the 6-digit security code to log on to online banking and change your personal information or online banking limit, Log on to theHSBC Malaysia Mobile Banking app, Go to 'Profile' and select 'Manage devices', Log on toHSBC Malaysia Mobile Banking app. If this still doesn't work, give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. Each application must be at least HKD1,000. How do I set my HSBC credit card as the default card for Samsung Pay? If you choose to settle in the currency of the credit card, then the amount appearing on the transaction slip will be billed to your card account. Please report other lost/stolen HSBC cards (eg. No, your Samsung Pay and your HSBC plastic card share the same card account. An application reference number will be displayed after you have submitted your application online. HSBC reserves the right to decide whether or not a transaction is eligible for offset by using the "Pay with RC" function. You can also update us at any HSBC branch, or call us on the numbers below: You can do this viaPersonal Internet Banking. If your account was opened at HSBC in the China Building (29 Queen's Road Central), your branch code will be 128. With respect to that card, you will not be able to use any of the "Pay with RC" functions on Reward+. Generate a Transaction Signing and Re-authentication code on your HSBC Online Security Device HSBC Australia 2.82K subscribers 90K views 9 years ago Learn how to generate a Transaction. HSBC Advance and HSBC Personal Banking. Can I keep using Google Pay if I cancel my linked HSBC plastic card? Every Security Device is unique and cannot be duplicated. You can securely provide your ID and proof of address documents with our online tool in less than 5 minutes. Once you reach the Additional security step, generate the Transaction verification. (You can use it either as proof of address or proof of ID, not both) A bill: council tax (dated within the last 13 months) or utility (dated within the last 4 months). How long will it take to have the result? Follow HSBC Expat on Facebook This link will open in a new window, Follow HSBC Expat on Twitter This link will open in a new window, Follow HSBC Expat on YouTube This link will open in a new window, Find answers to your queries or contact us for further help, View our international offices in Jersey and Hong Kong, Discover the benefits of international banking, Media, investor and corporate information, the passcode you're using is the correct one by making sure the four-letter reference ID (e.g. Once we've received your request, we'll need about 3 working days to process it before you can use the Verification Code for Online Transaction Service with your updated mobile number. Will the promotion that I have registered or saved under "All Favourites" be removed from "Favourites" once they end? When you open the app or swipe up, the first card displayed is either the last card you registered or the last card you viewed or used. Open the email and find the verification code. Start right away and find out more about our credit cards and the various rewards and offers, Electric Vehicle Personal Instalment Loan, Submit documents for Credit Limit Increase, Submit documents for Cash Instalment Plan, Submit documents for the 100% Personal Loan Guarantee Scheme, Explore Financial Planning & Wealth Management, Instant RewardCash redemption at merchants, Verification Code for Online Transaction FAQs, https://www.visa.com.hk/en_HK/pay-with-visa/featured-technologies/visa-paywave.html#2, https://www.mastercard.com.hk/en-hk/consumers/features-benefits/contactless/contactless-locator.html, https://www.unionpayintl.com/en/servicesProducts/products/innovativeProducts/iCCard/, https://www.google.com/android/devicemanager, https://www.google.com/android/devicemanage, Change of Address/Telephone Number/Fax Number/Email Address Instruction Form (For Personal Customer), And your nearest Express Banking location, Careers, media, investor and corporate information, HSBC Pulse UnionPay Dual Currency Diamond Card, On the home page, select the "support" tab at the bottom, Enquire about your card application status, Change your personal information and address, Request a Personal Identification Number (PIN), iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 6 Plus, iPhone SE and later, iPad Pro, iPad Air 2, iPad mini4, iPad mini 3, and later, Tap the plus sign in the upper right corner, Select "Next" and use your iSight camera to enter the card information, Tap "Wallet & Apple Pay" and select Add a Credit or Debit Card, Tap "Wallet & Apple Pay" and select "Add Credit or Debit Card". We use one-time passcodes to check it's you when you make some online purchases. Where can I use contactless payment function in HK? If you have any difficulty in repaying any amount outstanding under the Spending Instalment Plan, you should notify us as soon as possible. Yes, you can redeem RewardCash in HSBC Online Banking. "Discover" displays all the latest offers and promotions of HSBC credit cards as well as offers and promotions exclusive to Reward+. Instead, you'll be redirected back to the merchant's website. The use of Apple Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. This will generate a security code. Yes, you can use your credit card with contactless payment function outside Hong Kong. You can now bank from home with ease and peace of mind. Punjab And Sindh Bank. If the payment order for your transfer (domestic or international remittance) includes an incorrect account number or recipient institution identifier, you could lose the transfer amount. Google Pay transactions are treated the same as the other credit card transactions using the same RewardCash mechanism / policy and thus you can earn $1 RewardCash for every HKD250 you spend on Google Pay. If you have a permanent residential address, please also provide the permanent residential address proof. You can access the Mobile Secure Key by updating or downloading the HSBC Malaysia Mobile Banking app from your device app store (Google Play or Apple App Store) Once you've updated or downloaded the app, follow the walk-through to enable your Mobile Secure Key. Transaction verification code. You can report lost or stolen credit card incidents that have occurred within the last 30 days via the HSBC HK Mobile Banking App or HSBC Online Banking. If the phone is not compatible, you will not be able to download Google Pay; HSBC Premier MasterCard Credit Card, Visa Signature Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card and Master Card. In the meantime, should you be asked to confirm an online card purchase, and you can't use the SMS method, call us to discuss other options to complete your purchase. For details please visit https://findmymobile.samsung.com. Yes, With Samsung's technology Magnetic Secure Transaction (MST), Samsung Pay can be used almost everywhere around the globe. How do I register for the Verification Code for Online Transaction service? Bank Codes & IBAN Lookup Search. Please note while processing the replacement card, your card will be temporarily suspended for merchant transactions (Autopay and Direct Debit Authorization will not be affected). Standalone private label card and iCAN cardholders are not eligible for the programme. Alternatively, you can find, lock, or erase your device using Android Device Manager. Can I cancel my "Pay with RC" instructions after they've been confirmed? State Bank Of Hyderabad. HSBC will not charge you any additional fee for using Google Pay. Copyright. But if you hold an HSBC EveryMile Credit Card, please note that redemptions can only be made on the HSBC Reward+ app. What happens if I enter the wrong verification code 3 times in a row? Questions about how the coronavirus is affecting your finances or our services? If your additional cardholder applies for the Apple Pay successfully, both you and your cardholder will receive an email confirmation on the service. 5. Card transactions which are effected in currencies other than Hong Kong dollars (for a Hong Kong dollar card) and US dollars (for a US dollar card) will be debited to the Card Account after conversion into Hong Kong or US dollars, as appropriate, at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion.

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