These go above and beyond what it means to provide compassionate care. This sounds like a very collaborative workplace. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. Being able to communicate within a team and work together to present a project are skills that will transfer to this role and will allow me to add value to the team immediately. We do this by creating interview questions that we think you might be asked. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. ", "I prefer to focus on the positive, so if it's okay, I would like to share with you what my ideal work environment looks like. At the start of every semester, I would use the syllabus to help me plan out all my course assignments and enter the deadlines on my Google calendar. Excellent! ", "I have found, in the past, that I work well in an individually driven environment; however, I can certainly be productive in a team-based setting as well. ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. Discuss the reasons why will you be great at this job. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. ", "In my current position, we were running into several issues about a year ago that involved the inventory and stocking of supplies in patient rooms. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. I have enrolled myself in an evening/weekend workshop for the next six weeks. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. There was not a formal method of teaching IR PAs. In my friend group, I've always been the natural counselor, helping others in difficult times and being there for those who need someone to listen. However, it can inhibit my ability to grow. I would also like to do some volunteer work in the community by volunteering for medical tents during community events or mentoring youth through the Big Brothers Big Sisters Program. I'm not easily overwhelmed or flustered, so I took a step back and tried to determine why I was feeling stressed, and I realized it was because the expectations of the role were unclear. I am a very hard worker who is eager to become a team member with Kaiser.". I feel I can add a lot of value in an administrative and support capacity, so I'm excited to learn more about this opportunity. It's best that the person knows the reasons why so that they can learn from the experience. As the manager, I knew I could not let this behavior continue. I wasn't sure how he would take it, but I felt like I had to have an open conversation with him and give him an opportunity to digest the feedback and make changes before going to my manager. ", "A bit about me - I love to travel, read, and conduct research. Stress can often be high on the job at Kaiser Permanente and your interviewer wants to know how well you work with others despite differences in personality. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. When some of my colleagues were down and out regarding the changes, I was always the person to point out the bright side of a new change and I did so through both conversation and action. Just some food for thoughthow does this response align with the Kaiser Permanente philosophy? We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. That meant I might work four different areas during my shift, ranging from cleaning the dining room to making sandwiches or doing the dishes. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. Are there specific Kaiser volunteer opportunities you'd be interested in? ", "Knowing that the main mission of the organization is improving the health of the communities that Kaiser Permanente serves, my forward-thinking vision will make me a very successful employee in this role. I'm open to exploring various work environments, and I'm flexible working in whatever setting would be required. I have always been great at working behind the scenes with the result being efficiency for others. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. ", "When I started in Interventional Radiology, I was not trained in IR procedures. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. ", "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. "I used to volunteer at the humane society, and there were times I would volunteer, and during my shift, I would be there alone either organizing the supply pantry or cleaning out kennels and other times I would be working on fundraisers with the group in the community. This accuracy ensures that patient care transitions from one caregiver to the next. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. After you successfully complete the assessment test, a Without the patients returning, business would suffer, so the entire patient experience is critical. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. Even though I may not have several years of experience, I feel I would bring value in other ways to Kaiser Permanente. I would treat each situation with professionalism, care, and compassion and would not let emotions get in the way of me doing my job at Kaiser Permanente either. "I dislike working in a negative, low morale environment that is plagued with office politics. You can wrap up your response by sharing how many new hires you've trained and the new skills you've gained along the way that make you a stronger team member. ", "Outside of my career, my priorities in life are my family and being outdoors. Talk to the interviewer about your preference when it comes to teamwork or working individually and be sure to avoid pigeonholing yourself into one particular scenario (ie: I only like to work by myself). ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. I apologized for the mistake, and even though they told me I didn't have to replace the money, I did so anyway. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. In the future, I will like to be a PA and help more people.". Since I have two high school girls who are involved in music. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. You never know what might come up when youre away from home. ", "The part of my career that brings me the most stress is when the schedule is running behind due to many different factors. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. I strive for perfection too often, which causes unnecessary stress for myself. Ensure that the example that you use displays your ability to take on change with a smile on your face, a positive attitude, and produced an excellent result. I'm able to effectively communicate by asking questions if I don't understand something or need clarification and also by recapping what I do know or have completed so that everyone is on the same page about the work that has been done. Talk to the interviewer about how you can maintain that appropriate balance for yourself. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. I am a keen observer with a great memory, which allows me to recall unique solutions or ideas each and every day on the job in our fast-paced work environment. I really like this answer! These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. ", "In my current role as the lead scheduler, I am responsible for making the schedules for the schedulers in three different departments. "For Kaiser Permanente, I realize that patients are the customers. Find additional company focused interview questions by practicing from one of our industry sets. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. Tampon use. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Also, avoid telling the interviewer that you get along with everyone all the time. It was affecting the team's morale, and others began joining in with having negative attitudes. ", "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. I'd be curious to hear if your department had any needs in this area. Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. ", "When you work in a diverse team and with patients, you will encounter difficult personalities. Needless to say, that was a huge challenge since we weren't provided with any of the work the other students had done, so we worked together to create a plan; we kept in close communication and supported each other when the other was struggling. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. She told me she had actually handed me a fifty-dollar bill, not a twenty-dollar bill, and that I had not given her enough change. Even in my current role with a much smaller organization, we have a great amount of diversity, and that makes our team much more effective. ", "The people on the frontlines of a business are vital to the success of any organization. The Most Cliche Interview Responses and What To Say Instead, How To Approach Difficult Leadership Questions. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. They want to know that your passions align well with what Kaiser Permanente is offering. These experiences have really opened my eyes to working with people from backgrounds different than myself. ", "If I could expand my expertise in any medical specialty, I would choose anything within primary care. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". ", "I'm genuinely easy-going, probably from all the international travel I experienced in my 20's. I plan to attend wellness events and fundraisers in the community so that I can begin to meet members of the community and start to build and foster those relationships. I consider myself to be a strong relationship builder and take pride in my people skills. In the end, you want to ensure your interviewer that you would join the team at Kaiser Permanente with the utmost integrity and accountability in your work. ", "I think my weakness is that I take too much to do. We will see how stellar my skills are after that course! Is this something junior staff can be involved in? If you have a criminal record, you must disclose this. If hired onto the team here, my first goal would be to learn and understand the quality measurements that the organization utilizes and study prior work that has been done to improve those measurements. Body powders and creams can affect test results, so dont wear them that day. ", "Since growing up in a rural town, I was fascinated with the diversity of students/faculty when I attended Emory University. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. I can see how it would be stressful when you care for your patients' success so much! I returned to the US just last month and had been actively looking for work the past couple of weeks. If you can add in a little bit more about your education, that would round out your answer nicely. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. Depending on the role you are interviewing for at Kaiser Permanente, a majority of the work could be in a team-based environment. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. "I would say my patient care philosophy would be to always put the patient first. In addition to this podcast, I also subscribe to a couple of industry blogs. leader vs. follower). ", "I am happy to hear that Kaiser Permanente values long-term relationships. In addition, I feel my mix of formal education of a Bachelor's Degree in Business Administration and volunteer experience in healthcare would add value to Kaiser Permanente as well. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. Difficult conversations require patience, kindness, and compassion, and that's how I would approach communicating difficult news to a colleague or patient. This is a great response, and it shows that you truly do care about the people that you come across every day. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. Also, I am organized, bilingual, and I have pharmaceutical knowledge. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. I was tasked with spearheading a task force. I will also need to have resources available to self-help in the event that I need assistance answering a patient's question or finding general information. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. ", "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. ", "I'm very interested in clinical research. Well done! I want to add value immediately, and the quicker I can learn the roles and responsibilities of the job, the quicker I can be working independently but still supporting the larger team. I make sure the on hands are right for the computer to order what's on auto order. It is essential to keep a healthy work/life balance to prevent burnout in any career and your interviewer at Kaiser Permanente wants to hear that you have the ability to do this. We met a few times, delegated assignments, and planned to meet again in a few weeks. Be upfront and honest on your career goals with your interviewer and make sure that your interest falls within the realm of the position that you are interviewing for. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? I now enjoy learning about different cultures from my co-workers and understanding their points of view on work topics. They expect their healthcare providers and staff to be an integral part of these communities as participants and leaders. In the end, their participation ensured that all departments that this decision would affect had a say in the new process.

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