When you make a purchase using links on our site, we may earn an affiliate commission. Will Depop ban my store for using Sales Bot? The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. Is it likely that I'll win my money back without the screenshots attached? Here are some popular online retailers and payment systems thatoffer Buyer Protection. However, it's important to note that Depop charges a higher fee. Amazon also details that buyers must wait 15 days from the order date to submit a claim, andthen the claim must be submitted within 75 days. Listing Items on the Depop App. So if the buyer has opened a dispute for item received but not as described then put in as much information as you have (paypal does not consider chat records etc as they are easily changed). This application uses the eBay API but is not endorsed or certified by eBay, Inc. This is done by interacting directly with the other user on PayPal, but can be escalated to a claim if the issue is not resolved, which is then handled by PayPal itself. The main caveats of Depops Buyer Protection programme are that buyers must pay inside the app or on the Depop website, using the BUY button, and any issues must be reported within 180 days of purchase. Depop Ltd. Support. Per Paypals restriction, you can only refund within 60 days from the initial transaction date. Click the Refund this payment button that appears under the total. Below is a useful guide to Buyer Protection, covering what Buyer Protection is, what it does and does not cover, and policy examples from some popular shopping websites. Home FAQ Quick Answer: How To Issue A Refund On Depop. The app is popular in countries across Europe, such as France and the UK. How do I refund a buyer who paid with Depop Payments? The best trick to selling fast with confidence is cross-listing. Readers like you help support MUO. Depop is a trademark of Depop, Inc. All purchases made through the Depop BUY button are covered by Buyer Protection. Depop has buyer and seller protection that covers all transactions made within the app. Does anybody know if I will get my 90 back? They can do so through credit card issuer or their bank, or they can file a PayPal dispute or a PayPal chargeback. No, as long as you are a responsible & careful user. Today, Vinted is a popular thrifting app with millions of users. Read this guide for more information Facebook Marketplace is a trademark of Facebook, Inc. If the item you purchased arrives in a respectable time frame and isnt significantly different to the product description, you are not entitled to a full refund. Follow these steps when you want to create a Depop listing. If you dont receive your money or goods youll have no cover and will be left out of pocket. As know I have lost out on an item and money when I haven't done anything wrong? Related:Common eBay Scams to Be Aware Of. Exclusions from Amazons Buyer Protection scheme include: Buyers can also you can appeal if an Amazon Guarantee Claim was denied by replying to the Amazon claim denied email. However, all purchases done outside of this are at your own risk. That way you can be certain that you can get your money back if the transaction isnt fulfilled. 1999-2023 PayPal, Inc. All rights reserved. Depop also has a Buyer Protection policy that is used to refund users if their purchases don't arrive or aren't as described. 3. Select Selling > Refund Depop fee. Go to your receipts. Ask for some feedback. First, you need to upload some photos or videos of the item, and then add specifics, such as the brand, material, condition, and size. Buyer came to my house to buy a New landscape trailer loaded with new equipment and also a used Wright 61 inch zero turn lawn mower. I've since opened a dispute, which went straight to a claim as the 'seller was unavailable to respond'. Leave the Archive. Readers like you help support MUO. Never accept paypal for items collected as it clearly states in the seller protection policy that items personally delivered or collected are not covered. This application uses the Etsy API but is not endorsed or certified by Etsy, Inc. This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app (I have already placed a PayPal resolution in but Im unsure of how these things work Ive never had an issue with a buyer before like this) Im literally being scammed by somebody whos bought an item off me due to PayPal. You can use the search section to look for specific items, and the home page to check out the listings of the users you follow. You can use the error code to cross reference with Paypal API errors. Besides contact details, the page also offers a brief overview of the app. You might also like: What to Sell on Depop in 2022. Depop and Vinted are two popular places to buy and sell used clothes online, but which one should you use? I listed an item on depop and some one messaged me saying what's your pay pal i will pay and for next day delivery and can I send it to 'their Mrs address' They did so I sent it next day delivery. Perhaps you are wondering if Depop bots will get their account suspended or worst, banned on Depop. You can also make offers if you want to try and bring down the price a little. Open communication can lead to a swift resolution. Also known as eBay's Money Back Guarantee, consumers are covered by Buyer Protection when using eligible payment methods at checkout when shopping on eBay. Ive been selling on depop for the last couple months or so and Ive had my first buyer ask me for a refund. So in the event of an item received but not as described dispute its always one persons word against anothers. I know it definitely isnt damaged and he definitely isnt blocked from my side. Buyer Protection is not optional and is therefore charged on all purchases and sales. I know that's subjective and everyone must say that they're right and the other party's wrong, but I think keeping a 100% positive feedback across platforms for 20+ years should speak some weigh to a person's reputation. You lost any seller protection by sending to another address than the paypal registered address of the buyer. Be rational when asking for a partial refundit shows the other party that youre realistic and makes an implicit promise that a speedy fix is within sight. When shopping on Depop, you can like or save the items you're thinking of buying or add them to your basket. So, can you trust these apps with your data and money? This application is not endorsed or certified by Kidizen, Inc. I have screenshots of all the messages sent between me and the seller, as well as screenshots of their deleted account etc. Depop is particularly popular with users in the US and UK. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Payment is made via the Amazon.com website. For purchases made via the main Buy button, Depop charges a 10% fee. This makes sure that you are always able to refund any buyers, even when your Depop balance cannot cover it. With a passion for emerging tech, Katie is also excited to see what new devices and digital platforms the coming years will bring. This application is not endorsed or certified by Depop, Inc. Many online shopping sites offer Buyer Protection, and it is worthwhile familiarising yourself with their terms and conditions before completing a transaction. Additionally, Depop is a great platform for finding vintage fashion. This content may be old or outdated. Advice is voluntary. The following are not covered by Depops Buyer Protection: As with most online retailers, you must first contact the seller to try arrange a refund. You might also enjoy: 10 Great Marketplaces Every Reseller Should Consider. Youll get a full refund if you dont receive your item. Like any other payment processor, they face a daily onslaught of scams, hacks, and fraud attempts that intend to steal money and resources from merchants and cardholders alike. You can also open payment disputes if you haven't been paid by a user or have paid for a faulty, unsatisfactory, or missing item. Here are attributes to include in your listing: Secondhand shoppers are savvy. If they purchased using Depop Payments you will need to add a debit or credit card to your account before you can refund the buyer. Save face. This app is also very well-suited to those looking for vintage pieces and the latest trends. Here we will explain the return and refund process for Depop and how to avoid them in the first place! The search page also lets you scroll through "The Depop Edit", a collection of pieces chosen to be featured by Depop staff. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Refund Request LetterWhy Is It Important? I believe thats what is happening here- now Im worried that the seller is going to send me a damaged product back so Im out of money and out of a product to sell- this is a blatant scam.. on the buyers behalf, do you think ringing PayPal would make a difference? How to Buy Online Safely, Securely, and Confidently. You'll also need to select what kind of shipping you'll be using, and whether you'll offer shipping for free. My ad states "Try before you buy, Sold As Is, No Warranty. " Depop was founded in 2011 but began as a fashion-based social media network from which PIG magazine readers could buy the clothing of creative personalities featured in its issues. Discover what an Etsy scam looks like, and how to protect yourself. It all hangs on whether paypal agree that the transaction was unauthorised. We may suspend an account for any of the following reasons: Prohibited Items. Tradesy is a trademark of Tradesy, Inc. She purchased a sweater and in my description I clearly stated it had shrunk two sizes in the wash. Shes asking for a refund because she said the material is felted and stiff. In case the payment is pending for more than 30 days, the amount will be automatically refunded to your account. If you have questions, you can also message the seller to learn more. You can let the buyer know why you disagree with their dispute in the Resolution Centre. The person paid via goods as PayPal took a percentage. This will help you determine the best course of action, whether to refund, accept a return or escalate the claim. 7 Online Tools to Improve Your Prompt Engineering Skills, Why You Should Avoid ChatGPT Apps on the Mac App Store, How to Combine Two Columns in Microsoft Excel (Quick and Easy Method), Microsoft Is Axing Three Excel Features Because Nobody Uses Them, How to Compare Two Columns in Excel: 7 Methods, Safari Too Slow on Your iPhone? Ah that's brilliant thank you so much, you've put my mind at ease!! You can find handmade earrings, necklaces, tops, knitwear, and other gorgeous items on Depop, all brand new and ready to wear. If it's a low-cost selling process you're looking for, Vinted is likely the better option. Charlotte is a freelance features writer, specializing in wellness, travel, and lifestyle. Kidizen is a trademark of Kidizen, Inc. Please read rules before posting. By browsing this website, you consent to the use of cookies. Now the issue is most of my proof of him agreeing is on Instagram which I had to remove him from because talking on Instagram lead to me receiving an email from Depop saying it was a breach of their guidelines (have email proof of this) I believe he is trying to abuse the refund mechanic and receive his money back + keep the product I sent (I dont do returns or refunds I stated this in my Depop bio) OR I believe he already had a pair of the same trainers with significant damage and is trying to play them off as the ones I sold to him, he was very specific in the shoe he wanted to purchase (vapormax) which I wasnt originally selling but thinking about it that has made me suspicious.. Any help on what I can do here? This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click " Refund " If you are issuing a full refund, Click Full Refund and follow the steps on the app Follow these steps : Tap > tap All sold items. Depop Payments refunds Log in to the Depop app. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I always say 'cash on collection' OR direct bank transfer for items collected, if they pay with paypal I refund and tell them cash only or the deal is off.

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