This number is automatically calculated and can not be manually changed. Notice that the mileage was higher, and this is an order in the central part of Denver (meaning slower traffic). The reason it's an issue is the always on top setting that Uber requires you to allow in permissions. If you want to receive other offers quickly, it's far better to reject the offer than to let it time out. This Online World is all about providing people with honest ways to make and save more money by using technology. What are the Best Times to Doordash to Make More Money? Ultimately, our agreement with Uber Eats is a delivery by delivery agreement. If you accepted 70 out of the last 100 offers, your acceptance rate is 70%. In the past, Uber would deactivate you if your acceptance rate got too low. This is common for experienced gig workers, and again, its your hourly rate thats most important. But, what do other food delivery drivers think about this topic? For example, for promotions and quests, Uber Eats states: "As of August 21, 2017 Uber is no longer tracking acceptance rate or cancellation rate against Quest promotions." The better you can familiarize yourself with restaurants and the wait time, the better it will help you estimate total delivery time. That tells you there is no hidden tip. Uber Eats has told some drivers in a select few markets that they will no longer provide up-front delivery information if drivers have rejected more than five of their last ten offers. When you think of it that way, Doordash, Grubhub and other delivery services are also your customers. posted on January 9, 2022 For example, if you accept 50 deliveries but end up cancelling one of them for whatever reason, your cancellation rate is 2%. Click on the text box below to copy the code. Uber has contracted with you to perform delivery services as a business, not as an employee. Beyond that, nothing else really happens. As far as I can tell it's all tracking the same thing, but differently. As an Amazon Associate and as an affiliate or referral partner for other brands, I earn from qualifying purchases. In some markets with the Uber Pro rewards program, you need to maintain a certain acceptance rate to qualify. For instance, the $4.50 delivery offer in the screenshot above likely had a tip of around $2 to $2.50. For this reason, it's almost always an immediate cancellation for me. Uber Eats Driver Ratings It could be a short delivery or it could be long distance. I don't think you need to actually count, but once you accept an offer, it's best to do everything you can to make sure you follow through. It just seems counter intuitive, doesn't it? I do not believe in just quitting Uber Eats and moving to another platform. In a recent Forbes article discussing Ubers new math, one of the things mentioned was how Uber possibly selects not just how much they charge customers, but even how they choose the drivers that get the rides. Please include attribution to EntreCourier.com. Honestly, high acceptance ratings are one of those things most gig jobs try really hard to encourage. There are some transparency problems here. In this video, gig economy YouTuber MooshiMoo also goes over a new Uber Eats update that is showing drivers acceptance rates to customers when they order food. The dollar amount is right for many who use a minimum dollar amount, and it's nearly two dollars per mile. It's also for two deliveries, and Uber Eats anticipates it will take 44 minutes. In fact, your acceptance rate doesn't impact how many order requests you receive. Your acceptance rate is the percentage of delivery trips you accept. The restaurant detail only displays one restaurant even when there are two or more. But when you don't have the total price the partial price that we do get just isn't enough. Once you've accepted an offer, you've made a contractual agreement that you're going to deliver that offer. With that pay model they started to introduce some changes. Uber tells drivers that they should keep above an 80% acceptance rate, but "the closer to 100% the better." It includes the statistic in . Even knowing your acceptance rate requirement doesn't help if they don't tell you your rate. I didn't know the restaurant, the distance to the customer or how much I was going to get. It makes it very easy to accidentally tap the button. That driver arrives, gets the same story, and they call support. No information on an offer screen is going to take that into account. One thing I will say is that Uber Eats can go hot and cold, where I can be slammed for a bit and then it gets quiet. They make it clear in both your independent contractor agreement, as well as on the website. The offer screen on Uber Eats is actually quite useful when it comes to making a decision. That is hard to prove or refute, so I'll leave the debate to others. That's due to the always on top feature. I'm less inclined to believe that they do because I just don't feel them pressuring drivers at all when it comes to acceptance rate. Heres the thing: this still doesnt mean you should maintain a high acceptance rate on Uber Eats. Your email address will not be published. I'll let you in on a secret. Let's dive a bit more into what all is involved with rejecting offers from Uber Eats. I keep coming across drivers taking every order uber throws at them, I feel like it's important to remind everyone every 2-3 months that the Acceptance Rate DOES NOT matter. Fortunately, it really doesn't seem to matter how they calculate it. Accepting and Rejecting Uber Eats Offers (How it Works, What to Accept), How the delivery offer process works with Uber Eats, Ways to determine whether or not to accept an offer, Accepting and rejecting offers when offers were different on Uber Eats, being an Uber Eats independent contractor, Uber Eats does hide any part of the tip that is over $8.00, Doordash is probably better known for hiding tips, At the end of this article you can read more about what that was like, Uber was doing a trial where they'd not display as much information, Uber had tested a feature where some of the up front delivery information would be hidden, best times and places to deliver for Uber Eats, Uber Eats rolled out a new pay model late in 2019, long waits at drive throughs when the lobbies are closed during the quarantine, This is a lot like the loss leader concept that stores use, The most important measurement when it comes to evaluating if a delivery was a good one or not is profit per hour. When I started in 2018, Uber Eats did display . Uber Eats has started hiding upfront address information in some markets for drivers with less than a 50 percent acceptance rate. But I don't feel that with Uber Eats as much as I do with the others. In fact, Uber Eats can not legally make you accept any deliveries. One concern we heard from this is that many drivers fear their acceptance rate may be too low, and Uber may deactivate them. You don't know what the tip will be. The bottom line is you should avoid cancelling active trips whenever possible since this is a risk for deactivation from Uber Eats. He applied his thirty years experience managing and owning small businesses to treat his independent contractor role as the business it is. As I've mentioned, I've had several times where I unintentionally accepted an offer, either by bumping the screen, or by the screen popping up when I'm in another app. The most important factor is how quickly you can get the delivery done. With the way that the delivery app pops up when you receive an offer, especially on Android phones, it's very easy to have the offer pop up on you while you are doing something else on your phone. A due time is never displayed for drivers. Get help with your Uber account, a recent trip, or browse through frequently asked questions. Actually, I probably shouldn't call it a delivery order, as it's not an order until you accept it. After a lawsuit and policy change, though, thats no longer the case. Before lowering my price, I'm logging into other delivery apps first. You can read more in the linked article. At that time, the tip was not included in the offer amount. That would tell me it's less likely to be happening. Want to try other high-paying delivery gigs? I do just UE (no pax for me). The definitive answer is that your Uber Eats acceptance rate does not matter. Does Acceptance Rate Matter on Uber Eats? If you get 100 requests that make $5 each, you've made $500, but if it takes you 45 hours to earn that, you've just made $11.12 an hour. Only round robin (RR) orders count toward your acceptance rate. A $5 offer was far more likely to take well north of a half hour. If you haven't delivered for Uber Eats lately, you may not recognize their offer screen. No. Well, heres what some Uber Eats couriers are saying about acceptance rates on Reddit and what rates they actually have themselves: As you can see, all of these Uber Eats couriers have acceptance rates well under 50%, and two drivers are in single digits! They did slash the delivery fees and took away the transparency in how they calculated fees. Doordash Taxes Made Easy: The Complete Guide for Dashers by a Dasher. They started out with adding the customer location on the map. You also know that if the tip is less than eight dollars, there won't be a hidden tip. During the period before they added the second wave of new information, if I was already in progress on a delivery the only information I got was the dollar amount, restaurant, and distance to the restaurant. Log in. Even if someone didn't tip at all, it doesn't hurt as much because your hourly rate is still reasonable and it's easier to overcome with the next delivery. Maybe that's me being stubborn - they pressure me less, and I accept more. While they'd love for you to accept a lot of trip requests they cannot force you to. If you want to decide based on one factor only, miles may be the best factor. An ideal acceptance rate would be 100%, but in reality, it can range from below 50% to over 90%. Understand that your contract with Uber Eats is on a delivery by delivery basis. Uber Eats Food Food and Drink comments sorted by Best Top New Controversial Q&A Add a Comment More posts you may like. But one thing many new food delivery drivers dont realize is that food apps have different rules regarding your acceptance and completion rates. Uber Eats independent contractors are allowed to decide whether to accept or decline any delivery offers. This screenshot above shows the area that you can tap on to accept an offer. The map was not available so I didn't know how far I was going. In some markets with the Uber Pro rewards program, you need to maintain a certain acceptance rate to qualify. And then they added in some more information. Fifty cents a minute comes out to thirty dollars per hour. Again, thishasto be done sparingly since a high cancellation rate is a risk. If youve been a driver that accepts every ride out of fear of being deactivated, losing benefits, or making less money, now is the time to sit down and do your own math to see if its actually worth it to continue to drive this way. If so, it's calculated as Accepted deliveries divided by order requests sent to you. At this time it is only a test. I've had plenty of times when I rejected 5-10 or more deliveries before finally accepting one. This leads to happy customers and more orders going out because things are being done faster. Here's how it broke down: Notice the dramatic drop between the 3 and 4 mile deliveries. A strategy for maintaining and increasing profits when Delivery apps are slow, Delivering Catering Orders on DeliverThat with CEO Aaron Hoffman, He left a career as a business manager to deliver full time for gig economy apps like Uber Eats, Doordash, Grubhub, and others. Get exclusive content delivered right to your inbox. Of course, they like to play the guilt card. Some will only take offers that pay a certain amount of money or more. So now Uber knows the food was picked up, and they see you were there before. One short cut to making a decision could be your total miles, now that Uber Eats includes that in the offer screen. Now you can see your Uber Eats acceptance rate in the profile section of your Uber driver app (click the top left corner of the Driver app, then click on your profile picture). Uber Eats doesn't even publish the acceptance rate on the driver app any more. I find that taking longer less profitable deliveries costs me more than any pauses between orders. The 1, 2 and 3 mile deliveries were paying around $28-$29 per hour. No. The problem is, drives stealing food is a thing. You don't have to accept them. I have heard or watched that there is some penalty for not accepting 85% of your offers while you are online on Uber eats? With Grubhub and Doordash, a higher dollar offer reflects how much the customer tips. The delivery that you were offered will then be offered to another driver. The offer is based on whatever base pay and extra promotions Uber Eats offers, and the amount that the customer tipped through the app or Uber Eats website when placing the order. The good news is, Uber Eats provides a lot of details on their offer screen, and that helps make good business decisions. For companies, your acceptance rate matters a lot. Of the ten orders that took more than $30, only one had more than a $20 profit per hour (and total pay on that one was $16.55). I've cancelled many deliveries when I accidentally accepted them and nothing has happened. You earn points for completing deliveries, maintaining a high driver rating, and keeping a high acceptance rating. No. One of the things I find interesting when looking at what I wrote a couple of years ago is how I've simplified my decision making process. Ron has been quoted in several national outlets including Business Insider, the New York Times, CNN and Market Watch. Uber Eats does provide a minute estimate in the offer now. Then once one comes through with a good delivery, I turn the others off and complete that delivery. Can I cancel if I accept a delivery offer on Uber Eats? Its never worth it and always decreases my per-hour and per-mile earnings. No. One thing I've learned is that it's extremely easy to accidentally accept delivery offers on the Uber driver app. No, Uber Eats doesnt deactivate drivers for having low acceptance rates. I'm a little amazed my bike account was never deactivated. The final pay amount will be different either if part of the tip was hidden or if the customer added, deleted or changed the tip after the delivery is done. I don't know how accurate it is, I haven't tracked that so far. Though its true these companies make a big deal of your acceptance rate, constantly telling you when its low, and to get it up for added benefits, for the most part, as a driver, your acceptance rate does not matter. The contract only goes into effect the moment you accept an offer. There was a time when Uber was doing a trial where they'd not display as much information if you had a lower acceptance rate, but to the best of my knowledge that has ended. Swipe up from that restaurant information to reveal the following screen: You'll notice the red circle with the white triangle next to the Start Delivery button. Here's why it's dangerous. Guess what I'll be tracking in the future? If you have to sit there rejecting offers for a half hour before getting one that pays well, that tells you that you've set your price too high. When does it make sense to say yes or no to delivery? We'll offer you this much money. In most cases, there's a high probability that the four dollars is the actual delivery fee, and that the tip is indeed $8.00. Then ask yourself if you think you can complete the delivery in that number of minutes. There is no requirement to accept a delivery, but once you accept your agreement goes into affect. Most likely you wont get $10 per request if you accept half of the orders. 49 Uber Eats Tax Deductions (and How to Know If You Can Claim Them), My Public Comment on the Department of Labors Proposed Independent Contractor Rule, Blogger Tax Deductions: Business Expenses for Content Creators. r/UberEATS Double payment clawback . We'll explore: Once you have logged in and hit the Go button on the Uber driver app, Uber Eats will send offers to your phone. The independent contractor relationship means that Uber Eats is your customer, and not your employer. Even still, now you had some ideas of what you were getting into. First, Uber, Lyft, and other companies offer bonuses for doing so many rides and having a high acceptance rate. Is it lowering my chance of getting orders? This can even differ from market to market, so if you havent given being picky a shot, try it out for a week or two and compare it to your average earnings when you accept all or most requests. Your Uber Eats acceptance rate doesn't matter. The dollar amount can vary and sometimes they don't hide it at all on larger tips. The apps wont constantly remind you that your rate is low, but also you arent getting request after request and denying them. Since those streets never cross, that's not very helpful in identifying the precise area for the customer. The crazy thing though is, I'm pretty sure I accept a much higher percentage of offers on Uber Eats than I do with Grubhub and Doordash. I can't tell you how many times I pulled my phone out and realized, oh, crap, I'm on a delivery!. Now, even if you don't have access to the map, you know all the other things. Here's how much I made, in profit per hour (pay minus my mileage cost) based on how long the delivery took. Required fields are marked *. I don't worry about acceptance rate. Remember that it costs you money to use your car, and it's more than just gas. There was a long time I didn't take any offers on Uber Eats, but that was a time when they didn't give you any of the information they now give you. They finally started to change things up. Once you have marked on the app that you have the food in hand, you want to do everything in your power to make sure it gets delivered. With Uber Pro, drivers get perks like: Uber Pro places you into different reward tiers depending on how many points you earn per month. Should I Deliver on Christmas for Doordash, Uber Eats and others? But when you know your averages you know that the times you get more than you expect will offset. Always. To cancel a delivery, you can slide up from the bottom of the delivery screen. The clear answer is just no. Most of the benefits that the companies offer you can find on your own anyway, or with the added income, the discount doesnt balance out anyway. It's real tempting to save time and just cancel the delivery in the app and move on. It's really not any different with Uber Eats delivery orders. If you are finding it to be an accurate number, it may be the best single factor in making a decision.

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